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PRODUCTS

What does Food Forge offer?

Always the best. We offer frozen ready-to-eat meals or meals ready to eat that actually taste good. Give us a try. We will not disappoint. Check out the menu here.

What are ready-to-eat meals?

There are various forms of ready-to-eat meals. It is also abbreviated as RTE. The RTE’s offered by Food Forge are frozen to maintain its best quality and can be served within minutes after reheating with a microwave or a steamer.

Non-dictionary answer – When cooking is too daunting or when you are just too busy *cough or lazy cough* but still want a real meal, we are here for you. No need to spend valuable time shopping, prepping, washing, cooking aaaand then washing again. And after all that — oops you’re hungry again.

 

How do I prepare your food?

My 13 year old nephew could do it. I think you can manage.

Just follow these steps:

If reheating with Microwave (Recommended)

Step 1: Pierce the plastic film at both sides using a fork or a sharp tool. It is not necessary to remove the packaging.

Step 2: Place the tray in the microwave and reheat it for the time indicated on respective products’ label. For details, refer to the instructions on packaging.

Step 3: Contents are extremely hot. Use caution when removing the tray from microwave and tearing off the plastic film. Enjoy the meal!

If reheating with Steamer

Step 1: Prepare water in a pot and bring to a boil.

Step 2: Remove the entire plastic film from tray and steam for around 10 to 15 minutes. Steaming time varies by steamer.

Step 3: Use caution when removing the tray from the steamer and enjoy your meal!

How long can our products last?

Food Forge products have an average shelf life of at least 1 year from the date of production (unless stated otherwise on the product’s packaging). Our products are sourced fresh from local suppliers and then cooked and rapidly frozen, packaged and sent directly to your doorstep.

Please keep it frozen at -18 °C during storage to maintain the quality of the food.

Does our food contain preservatives?

We do not add preservatives in our food, which is why we have to freeze our products.

Is our food Halal?

Most of our products are halal certified by JAKIM, the ones that are not (yet) are halal-friendly. 

All our products are halal-friendly, which means we strictly do not use non-halal products. All of our products are pork-free and alcohol-free. We source our produce from halal certified suppliers.

 

I have food allergies, is it suitable for me?

Same with purchasing other products, consumers are advised to always check the ingredient list for each product thoroughly before consumption.

Since we offer multiple products, it is best for you to refer to the ingredients list stated on the respective variants’ label.

Do take note that traces of allergy-prone ingredients may still be present across all products as they are cooked in the same facility.

If you are still unsure, please feel free to reach us here. We are happy to help.

I am pregnant or breastfeeding, can I consume your products?

Our food is made out of ingredients that you would find in a grocery stores or a supermarket. With that said, we do not know if you have any underlying conditions or allergies, so it is best to consult a medical professional if you are in doubt. Anyway, congrats!

Where do you source your produce?

We will always choose the highest quality local produce wherever and whenever possible. We take pride in supporting Malaysia’s local farmers, suppliers and businesses. Also because its more affordable for me and you. Your welcome. 

I would like to purchase but I don't have enough space in my freezer. What should I do?

Don’t worry! Our food can be stored in the chiller for 3 days*. So if you plan to consume a few meals within 3 days of receiving, you can keep those in the chiller and store the rest in your freezer.

Please note that the timing for reheating from chilled condition is different compared to when reheating from frozen.

*if chilled at temperature from (0°C to 4°C)

ORDERS

Where can I buy your food?

You can get it here from our website, GrabMart and PandaMart.

How do I place an order?

You may browse our menu for details and purchase it over here. Why are you looking at this c’mon brah, its 2020.

DELIVERIES

How soon can I get my order?

We offer Next Day Delivery to the areas that we deliver to.

Do you ship to my area?

We only ship to certain areas within the Klang Valley. With that said if you are able to pay and checkout your selections, it means that delivery is available in your area.

We are working hard to expand our presence throughout the Klang Valley and hopefully with your support, throughout Malaysia.

What is the minimum order amount?

There is no minimum order amount as a flat shipping fee will be charged for delivery.

We currently offer tiered discounts on shipping fees as follows:

 Order ValueDiscount on Shipping FeeWhat YOU pay for shipping 
RM35 and belowN/ARM7.00
Above RM35 but under RM65RM5 OFFRM2.00
RM65 or moreRM7 OFFFREE Delivery

These discounts are applied automatically as soon as your meet the order value requirements.

What if nobody is home or I am unreachable during delivery?

If you are not home or unreachable during delivery, your order will be left at your door. Due to safety and logistics reasons, we are unable to make the return trip or delivery at a different time. Which is why you have to ensure that you are absolutely free during the time slot you have selected.

Can I change my delivery date and time?

Yes! but only if your order has not yet been delivered. If your order is already on the way, we are unable to change it. Contact us here if you want to change your delivery date or time.

PAYMENTS

What are your payment options upon checkout?

We accept FPX from various local banks; VISA and MASTERCARD credit cards are accepted as well.

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